Frequently Asked Questions
Questions
Paying Your Bill
1.Where do I mail my payment?
2.Where can I drop off my payment?
3.What are my payment options?
4.I'm having difficulty paying my electric bill. What should I do?
How We Bill You
1.What day will I be billed?
2.What are seasonal rates, and how do they affect my bill?
3.What is a seasonal residence?
4.What is the difference between delivery and supply?
Getting Electric Service
1.How much does it cost to have a meter set on an existing structure?
2.I am moving into an established dwelling, apartment, mobile home, or commercial space. What do I need to do?
3.I will be building a new home, building, or setting a mobile home. What do I need to do?
Ending Electric Service
1.I am moving out. What do I need to do?
Answers
Paying Your Bill
1.Where do I mail my payment?
Maine Public Service Company
PO Box 1209
Presque Isle, ME 04769-1209
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2.Where can I drop off my payment?
Payments can be dropped off at any of these convenient locations**:
Ashland: Norstate Federal Credit Union, Katahdin Trust, and Key Bank
Caribou: Katahdin Trust, Caribou One Stop, Key Bank, TD Banknorth, and Paradis Shop 'N Save
Eagle Lake: Norstate Federal Credit Union, and Katahdin Trust
Easton: Katahdin Trust
Ft Fairfield: Katahdin Trust, Key Bank, and Hillside IGA
Fort Kent: Norstate Federal Credit Union, Key Bank, Paradis Shop 'N Save, TD Banknorth, and Acadia Federal Credit Union
Houlton: Katahdin Trust, Key Bank, and TD Banknorth
Island Falls: Katahdin Trust
Limestone: Katahdin Trust
Madawaska: Norstate Federal Credit Union, Key Bank, Paradis Shop 'N Save, and Acadia Federal Credit Union
Mars Hill: Katahdin Trust, and Mars Hill IGA
Oakfield: Katahdin Trust
Patten: Katahdin Trust
Presque Isle: Graves Shop 'N Save, Katahdin Trust, Key Bank, TD Banknorth, and Star City IGA
St. Agatha: St. Agatha Federal Credit Union
St. Francis: Acadia Federal Credit Union
Sherman Mills: Sherman Thriftway
Van Buren: Katahdin Trust, and Norstate Federal Credit Union
Washburn: Katahdin Trust
**Please allow up to two business days to ensure timely posting of your payment when making payments at these locations.
You can also drop off your payment in the drop-slot located by the main entrance at the MPS Customer Service Department on Carmichael Street in Presque Isle.
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3.What are my payment options?
Automatic Bill Payment - This option will allow you to have your bill automatically deducted from your checking or savings account automatically 25 days from the date of your bill. No Paper checks, no stamps, no worries. If you wish to make a single payment via an ACH Bank Debit, you may submit to us an ACH Debit One-Time Billing Authorization Form and we will debit your bank account in the amount specified. ACH Bank Debits are available only for U.S.A. bank accounts. To enroll for either option see (Automatic Bill Payment ).
Gift Certificates - can still be purchased by contacting our Customer Service Department at (207) 760-2300 or (877) 655-4448 and arrangements may be made over the phone. Generally the money is sent to our Customer Service Department and then we mail the Gift Certificates.
Budget Billing - takes the guesswork out of electricity cost! You still pay for the electricity you use but your payments will be more even throughout the year. Look for the Enrollment Coupon in the June POWERLINE brochure or call our Customer Service Department at (207) 760-2300 or (877) 655-4448.
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4.I'm having difficulty paying my electric bill. What should I do?
Contact our Customer Service Department to discuss possible Payment Arrangement options. (207) 760-2300 or (877) 655-4448.
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How We Bill You
1.What day will I be billed?
All customers are billed monthly according to set schedules. If your billing date conflicts with your payment schedule, you may contact our Customer Service Department to discuss possible payment options.
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2.What are seasonal rates, and how do they affect my bill?
Residential Space Heating: Rate A-H or A-HN customers using electricity to supply more than 50% of their heating requirements have seasonally differentiated prices. The winter period is October through April, and the summer period is May through September.
Other customers who take service under certain rate schedules are subject to seasonally differentiated prices. As specified in these schedules, winter prices apply for the billing months of November through March, and non-winter prices apply for the billing months of April through October. (see Rate Tariff)
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3.What is a seasonal residence?
A seasonal residence is defined as the supply of electric service for twelve or more consecutive months to a residence normally occupied or operated seasonally or occasionally such as weekends, summer, winter, or other discrete periods. A camp is a good example of a seasonal residence.
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4.What is the difference between delivery and supply?
Delivery service is provided by MPS and is regulated by the Maine Public Utilities Commission (MPUC). MPS is responsible for Transmission, which brings electricity from its supply sources to local substations, and Distribution, which includes the wires and poles that bring the power to homes and businesses. MPS also maintains the wires and poles, reads your electrical meter for billing purposes, and takes care of your service requests and questions. If you are experiencing a power outage you still call MPS.
Supply is the company that produces or supplies electricity. Your supplier will be responsible for owning or contracting for electric generation. If you have not chosen a Competitive Electricity Supplier your supply is provided by the Standard Offer service which is supervised by the MPUC. For more information on Standard Offer click here. If you are currently being billed under the Standard Offer and have questions, contact our Customer Service Department at (207) 760-2300 or (877) 655-4448.
If you have chosen a Competitive Electricity Supplier and have questions about the electricity supply charge you need to contact your supplier. Their number is provided on the supply portion of your monthly bill.
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Getting Electric Service
1.How much does it cost to have a meter set on an existing structure?
The cost, other than same day service, is $20.00. The cost during other than normal business hours and same day service, is $55.00. Our regular business hours are Monday through Friday 7:30 a.m. to 5:00 p.m. The Establishment of Service Charge is a nonrefundable charge that is normally billed to you on your first bill.
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2.I am moving into an established dwelling, apartment, mobile home, or commercial space. What do I need to do?
Contact our Customer Service Department at (207) 760-2300 or (877) 655-4448. To help us serve you better, please provide the exact location (911 address), and a description of the location. If renting, the name of your landlord, and if available the name of the former occupant would also be helpful.
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3.I will be building a new home, building, or setting a mobile home. What do I need to do?
Connecting a brand new service requires a few extra steps. Please contact our Construction Department directly at (207) 760-2300 or (877) 655-4448. They will assist you in setting up your new building.
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Ending Electric Service
1.I am moving out. What do I need to do?
Please contact Customer Service at (207) 760-2300 or (877) 655-4448. The following information would be helpful if provided:
- The account number from your electric bill.
- Exact location (911 Address), and description of the premise.
- If renting, the name of your landlord, and whether they want the power left on.
- Will someone else be living there or moving in?
- If during the winter season, is the premise winterized?
- Forwarding address.
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