News
Tuesday, April 30, 2013:
Friday, March 29, 2013:
Friday, March 22, 2013:
Maine Public Service line workers focus on electrical system reliability and security through routine line inspections and equipment upgrades. Rearrangements are being made at the Flo's Inn Substation in Presque Isle to better serve customer needs and improve operational efficiency. MPS serves approximately 36,000 customer accounts in northern Maine, delivering power to customers through 393 miles of transmission lines and 1,714 miles of distribution lines.
Maine Public Service Receives High Marks in 2011 Reliability Performance Standards
Maine Public Service continues to exceed each of the standards set by Maine regulators. Our customers consistently tell us that providing reliable power is important; and, in 2011 we acheived high marks in all categories. Major investments in system upgrades have a direct effect on improving and maintaining high system reliability standards.
Each year Maine Public Service measures eight key service-quality areas to track how well we are performing in our services to customers. Through customer satisfaction surveys, frequency and duration of power outages, and the amount of time it takes to respond to an emergency or answer customer calls, MPS measures performance against a rating system of benchmarks. See the attached Report Card for details.