Flos Inn 2

Maine Public Service line workers focus on electrical system reliability and security through routine line inspections and equipment upgrades.  Rearrangements are being made at the Flo's Inn Substation in Presque Isle to better serve customer needs and improve operational efficiency.  MPS serves approximately 36,000 customer accounts in northern Maine, delivering power to customers through 393 miles of transmission lines and 1,714 miles of distribution lines.  

Maine Public Service Receives High Marks in 2010 Reliability Performance Standards

Maine Public Service customers experienced fewer outages in 2010 than in recent years, exceeding each of the standards set by Maine regulators. Our customers consistently tell us that providing reliable power is important; and, in 2010 we acheived high marks in all categories.  Major investments in tree-trimming and other system upgrades continue to have a direct effect on improving and maintaining high system reliability standards. 

Each year Maine Public Service measures eight key service-quality areas to track how well we are performing in our services to customers.  Through customer satisfaction surveys, frequency and duration of power outages, and the amount of time it takes to respond to an emergency or answer a customer calls, MPS measures performance against a rating system of benchmarks.  In 2009, MPS achieved seven of eight key measurements.  See the attached Report Card for details. 

 

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